Frequently Asked Questions
Find answers to common questions about buying, selling, storing, and investing in precious metals.
Buying & Selling
1
How do I buy gold or silver from AurumElite?
Simply browse our product catalog, select the items you wish to purchase, and add them to your cart. Complete the checkout process with your preferred payment method. We accept bank transfers, credit cards, and cryptocurrency for your convenience.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), bank wire transfers, ACH payments, and select cryptocurrencies including Bitcoin and Ethereum. All transactions are secured with bank-level encryption.
Can I sell my gold back to AurumElite?
Yes! We offer competitive buyback prices for gold, silver, and platinum products. Contact our team for a current quote based on live market prices. We provide instant payment upon verification of your metals.
Is there a minimum order amount?
There is no minimum order for standard products. However, for custom orders or bulk purchases, please contact our sales team to discuss your requirements and potential volume discounts.
Shipping & Delivery
2
How is my order shipped?
All orders are shipped fully insured via secure courier services. We use discreet packaging with no external indication of contents. Signature confirmation is required for all deliveries to ensure your precious metals arrive safely.
How long does delivery take?
Yes, we ship to most countries worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer. Shipping times vary by destination.
Can I sell my gold back to AurumElite?
Yes! We offer competitive buyback prices for gold, silver, and platinum products. Contact our team for a current quote based on live market prices. We provide instant payment upon verification of your metals.
Is there a minimum order amount?
There is no minimum order for standard products. However, for custom orders or bulk purchases, please contact our sales team to discuss your requirements and potential volume discounts.
Storage Services
3
Where are your storage vaults located?
Our secure storage facilities are located in multiple jurisdictions including Switzerland, Singapore, and the United States. Each facility is Class III rated and offers the highest levels of security and insurance.
Can I visit my stored metals?
Yes, clients with allocated storage can schedule visits to view their holdings. Visits must be arranged in advance and require proper identification. Our Premium and Enterprise clients receive priority scheduling.
What is the difference between allocated and segregated storage?
Allocated storage means specific bars and coins are assigned to you. Segregated storage goes further by physically separating your metals in a dedicated space. Both options provide full ownership and insurance coverage.
How often can I audit my holdings?
You can request an audit at any time through your online account. We also provide quarterly statements and annual independent audits. Premium clients receive monthly detailed reports.
Investment & Pricing
4
How are your prices determined?
Our prices are based on real-time spot prices from global markets, plus a small premium that covers fabrication, handling, and our services. We update prices every 60 seconds during market hours.
Is gold a good investment?
Gold has historically served as a store of value and hedge against inflation. While we provide market analysis and educational resources, we recommend consulting with a financial advisor for personalized investment advice.
What are premiums and why do they vary?
Premiums are the additional cost above spot price that covers minting, distribution, and dealer margins. Premiums vary based on product type, size, and market demand. Smaller items typically have higher premiums per ounce.
Do you offer price lock guarantees?
Yes, once you complete checkout, your price is locked for that transaction. We also offer extended price protection programs for larger orders. Contact our team for details.
Account & Security
5
How do I create an account?
Click the ‘Sign Up’ button and provide your email, create a password, and verify your identity. We require identity verification to comply with regulations and protect our customers.
Is my personal information secure?
We employ bank-level security including 256-bit SSL encryption, two-factor authentication, and regular security audits. Your data is never shared with third parties except as required by law.
What if I forget my password?
Click ‘Forgot Password’ on the login page to receive a secure reset link via email. For additional security, you may be asked to verify your identity before resetting.
Can I have multiple users on one account?
Business and Enterprise accounts support multiple authorized users with customizable permission levels. Contact our team to set up a multi-user account.
Still Have Questions?
Our expert team is here to help. Reach out for personalized assistance with your precious metals journey.